How can we help?
Technical support / 技术支持
Please include the app name in your subject line. / 请在邮件主题注明 App 名称。
Report an issue / 反馈问题
Include the app name, app version, device model, iOS version, and steps to reproduce the issue. Share only screenshots relevant to the problem; remove personal information. Never send passwords, verification codes, or payment-card details.
请整理 App 名称、版本、设备型号、iOS 版本和复现步骤。截图请遮盖个人信息，不要提供密码、验证码或银行卡资料。
For a scan issue, include a description of the label photo (lighting, language) and the result you received.
反馈识别问题时，请描述标签照片情况（光线、语言）以及得到的结果。
Common questions / 常见问题
The app closes unexpectedly / App 意外退出
Close and reopen the app, restart your device, and check for an available update. Avoid deleting the app until you have confirmed whether your data is backed up.
尝试关闭后重新打开 App、重启设备并检查更新。在确认数据已备份之前，请勿删除 App。
Results take long or fail / 结果生成缓慢或失败
AI results need an internet connection. Check your network, try a clearer photo or shorter input, and try again after a moment.
AI 结果需要网络连接。请检查网络，尝试更清晰的照片或更简短的输入，稍后再试。
Purchases and subscriptions / 购买与订阅
Check that you are using the Apple Account used for the purchase. If the app offers Restore Purchases, use that option for eligible purchases. To manage or cancel a subscription, open iOS Settings → your name → Subscriptions. Apple handles App Store billing; refund eligibility is determined by Apple.
请确认使用购买时的 Apple 账户。如果 App 提供“恢复购买”，可用其恢复符合条件的项目。管理或取消订阅请前往 iOS 设置 → 您的姓名 → 订阅。App Store 账单由 Apple 处理，退款资格由 Apple 决定。
Privacy requests / 隐私相关请求
Read the privacy policy for information about app data and how to make a privacy request.
请查看隐私政策，了解 App 数据处理信息和隐私请求联系方式。